|
Question - |
|
Is it safe to use my credit card? |
|
Answer - |
|
Yes! Our website uses the latest encryption software on a
SSL secure
server, only CollectorsPrints.co.uk has the password ability
to read customer information sent. All customer's information
is strictly for use by CollectorsPrints.co.uk and will not be
passed to any 3rd parties. |
| |
|
Question - |
|
What types of payment do you accept? |
|
Answer - |
|
We accept Visa, Delta, Visa Electron, MasterCard, Eurocard,
American Express, Diners Card, JBC, Switch, Solo and CollectorsPrints.co.uk
Gift
Vouchers as payment. |
| |
|
Question - |
|
Does the price include a mount? |
|
Answer - |
|
Most Limited Edition Prints are supplied with a mount. If
the print is not mounted this will be indicated. |
| |
|
Question - |
|
Does the price include a frame? |
|
Answer - |
|
We now offer a bespoke framing service online. Choose from 18 different frame styles and complimentary mounts. |
| |
|
Question - |
|
Does the price include delivery? |
|
Answer - |
|
Delivery is £10 for all standard UK unframed orders, framed orders are £18 and sculptures are £15. Please click
here for other countries and faster delivery times. |
| |
|
Question - |
|
How long does it take to get my order delivered? |
|
Answer - |
|
All prints are delivered within a maximum of 10-14 working days, subject to availibility.
All prints are delivered flat packed.
Please be aware that non UK customers are responsible for paying any
duties or import charges, if applicable. |
| |
|
|
|
Question - |
|
Does CollectorsPrints.co.uk have a guarantee? |
|
Answer - |
|
If for any reason you are not happy with your item, you
can return it within 30 days for a refund but you must
contact us first for authorisation. Please read our full
guarantee
here. |
| |
|
Question - |
|
What if I receive my order and it is damaged? |
|
Answer - |
|
Please keep the packaging material. CollectorsPrints.co.uk
will have the products picked up, at our expense, and give
you the option of a full refund or a replacement at no
charge to you. Just
contact us
or call free on 0800 180 4488. |
| |
|
Question - |
|
Can I cancel my order after it has been submitted? |
|
Answer - |
|
Any order can be cancelled within 24 hours of the time it
was submitted. Please
contact us
or call free on 0800 180 4488. |
| |
| Question - |
|
Why do some prints say sold out? |
| Answer - |
|
'Sold Out' means that we do not think it possible to get hold of this print anyore in order to sell it you. However, if you are interested in a sold out piece, you can contact us at mail@collectorsprints.co.uk, and we may attempt to search for the print through out contacts. |
| |
| Question - |
|
What does Giclee/Lithograph/Serigraph mean? |
| Answer - |
|
Please read our extensive print guide in order to understand print processes. |
| |
|
|
| Question - |
|
What does C-Type Print/Lightjet/Silver Gelatin mean? |
| Answer - |
|
Please read our extensive photography process guide. |
| |
|
|
| Question - |
|
What does finish mean? |
| Answer - |
|
This tells you how the print will be sent out to you. Please see our finishes guide. |
| |
|
|
| Question - |
|
What does size mean? |
| Answer - |
|
This is the size of the print itself, not including the extra size of any mount or frame. If you are after something of a very specific size, we suggest calling us, as often numbers can be rounded up or down
to you. |
| |
|
|
| Question - |
|
What is "send to a friend"? |
| Answer - |
|
This is our unique art card service. If you like a print and wish to share it with a friend, simply click on the link which says ‘Send to a Friend’ next to the small thumbnail of the picture. You can then send a message to the person, along with a preview of the work of art to you. |
| |
|
|
