Statutory Rights

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That’s why under our 14-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item.  Please note that courier costs will be chargeable and this excludes artwork that has been framed.

Cancel a received order

For your protection, when returning products to us, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

Please note: You should be aware that once we begin the framing process you will not be able to cancel your order with us.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge.